How to transfer my domain name away from Rackspace to ETNHost?

Here at ETNHost, we recommend that you keep your domain name where you host your website. It is easier to manage, fewer passwords to worry about, better security, and last but not least this way you get a piece of mind. You will receive regular notifications from us, via e-mail, reminding you when the renewal date for your domain name is due, so you will not miss to renew it and risk your website becoming inaccessible.



Once the domain name is transferred to us, you will get one year of a free domain name renewal as a bonus.

Transfer of domain names may take anywhere between 3 and 10 days until completion. Before initiating a domain name transfer of a domain name registered with Rackspace, you will need to make sure that the following conditions apply:

  • The domain must be more than 60 days old. This is not an ETNHost, nor Rackspace, specific rule, but rather a rule implemented by ICANN, the organization that governs domain registrations. 
  • The domain has been unlocked for transfer from Rackspace. 
  • The domain is showing your current e-mail for the admin contact in the Whois database as that is where the authorization email will be sent. You can find the valid administrative e-mail for your domain name by using the WHOIS lookup tool available at:
  • The domain must not be too close to its expiration date, as Rackspace will normally auto renew domains 15 days prior to expiration


The 60-day holding period only applies to domain transfers between registrar providers when a domain is either newly registered or recently transferred. If you just ended site services with another provider (without transferring the domain to another registrar), then the 60-day hold shouldn't apply at all. If the hold did apply, it still shouldn't prevent you from pointing it to another host service to start up a new site.


Transfer your registered domain from Click and Name (Cloud Sites Registrar) to ETNHost:


Rackspace is a provider of high-class Cloud Hosting services on demand. However, Rackspace is not a Domain Registrar. The only time that Rackspace acts as a Domain Registrar is if you are using their Cloud Sites service. Cloud Sites makes it easy for you to purchase a domain name directly through the Rackspace Cloud Control Panel.


Terms and definitions:

  • Losing registrar: The registrar from which the domain is being transferred. In this case, Click and Name (Cloud Sites Registrar) is the losing registrar.
  • Winning registrar: The registrar that is requesting the domain transfer. In this case, ETNHost is the winning registrar.
  1. Log in to the Cloud Sites Control Panel.
  2. Obtain EPP/Authorization code
  • In the left navigation pane, click Hosting > Cloud Sites.
  • Click the domain for which you want to obtain the authorization code.
  • Click the DNS tab.
  • Under Domain Registration, click Retrieve Domain Authcode.



If the domain is either an alias or has been removed from the control panel, contact Rackspace Support. Support can send an automated email with the authorization code, if the email address in the WHOIS record is valid.

After completing the preparation, let some time pass (a day or so) before you initiate the transfer. You can also check the Whois info for your domain. You can do this at or or similar sites, to make sure everything shows up and is correct.

Once ready, you can now submit a transfer request for the domain:

  • Start within your ETNHost account .
  • Proceed with posting an order for the domain name transfer by clicking on the Domains tab.
  • Upon the request of the domain name transfer, you will need to enter the Authorization/EPP code. Once the code is entered then the process will begin.

Note that you will also receive a transfer approval email to the listed administrative contact for the domain. After the transfer is confirmed the losing registrar - Rackspace (Cloud Sites Registrar) has 7 days to release the domain. If everything is OK, the domain will be released and added to the Domains Section in your ETNHost account.



Once you start a domain name transfer you must remember that you can't change your DNS, Whois info, contact info and so on.

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